Job - Service Manager - Ag Equipment

Job Title: Service Manager - Ag Equipment

Job Order #: DC-8550

Location: North Central Iowa

Salary Range: $60000 - $75000

Commission / Bonus: Potential annual merit increase based on company performance

Benefits: 401(k) with 25% match of employee contributions up to $2000 annually + 8 Paid Holidays + Flex Spending Acct + Life Ins + Medical/Dental Ins + Paid Time Off + Short- and Long-Term Disability Ins

***EMPLOYER LOOKING TO HIRE IMMEDIATELY***

***THIS IS A CONFIDENTIAL SEARCH. ALL THAT WE CAN SHARE AT THIS TIME IS WHAT WE HAVE SHOWN.***

JOB QUALIFICATIONS:

- Vo Tech degree or diploma beneficial but not required
- Minimum 2 years of Machinery or Ag Machinery experience
- Good knowledge / understanding of hydraulics and electrical systems
- Agricultural background beneficial
- Leadership abilities with experience supervising service personnel
- Customer-Service Focused
- Self-Directed with ability to Mentor/Train/Encourage others
- Solid Communication skills including verbal and written
- Strong computer skillset
- Currently residing within the area or looking to relocate back to this area for a long-term opportunity

JOB DESCRIPTION:

EXCELLENCE...TRAINING...POSITIVE TEAM ATMOSPHERE! Hansen Agri-PLACEMENT is seeking an experienced Service Manager to oversee a team of 7 daytime shift service personnel in a clean, safe Agricultural Equipment dealership. This is a key hire for this Employer. This organization is committed to excellence, high integrity and prompt turn-around time for their customer base. This Employer also advanced training programs for their personnel.

The ideal individual will be a motivated Leader/Mentor/Trainer who understands both service and parts, who is customer-service focused and who has a keen understanding of how daily activities drive dealership financials. This Service Manager will hold service staff accountable while offering positive encouragement to the team. Primary responsibilities to include:
- Ensuring our customers receive prompt, courteous, and effective service.
- Taking ownership of the customer experience by listening to their needs and assist in addressing their issues.
- Spending quality time building relationships with all customers and serving as liaison between technicians, management and customers.
- Understanding the product and being able to answer characteristic and operational questions regarding the customer’s equipment.
- Supervising /Tracking the activities of the service department staff to ensure efficient job performance and compliance of company policies---ASG goal is 70% job efficiency.
- Accurately and efficiently close work orders and maintaining proficiency with all business systems.
- Maintaining complete knowledge and understanding of the policies and warranty procedures of all vendors.
- Assisting with tracking product improvement campaigns and completing on a timely basis.
- Accurately and efficiently filing product warranty claims including follow-up to maximize warranty reimbursement.
- Having ability to relate to technical service people and earn the respect from external customers as well as parts personal.
- Leading by example
- Setting up training in off-season for continued education of all service personnel.
- Building/Developing/Implementing market plan/sales programs, i.e., service inspections.
- Advising customers of necessary repair service including estimates of cost.
- Handling customer complaints pertaining to service and repair work.
- Maintaining in good condition all service tools and service vehicles.
- Prompt reconditioning of trade-in equipment.
- Also, responsible for drafting department sales and operating costs.

***EMPLOYER OFFERING COMPETITIVE SALARY PLUS GREAT BENEFITS PLAN***

IF YOU ARE LOOKING TO MAKE A CHANGE OF EMPLOYMENT, THIS MAY BE THE OPPORTUNITY FOR YOU!


Contact Info:
To be considered for this position, please refer to the Job Order # above and email your resume to Dianne Countryman at dianne@hansenagriplacement.com or call 308-381-4815. Please fill out our online application if you are not currently registered.

"Unless The Lord Builds the House, We Labor In Vain Who Build It"

PSALMS 127:1

The Nation's Oldest and Most Highly Respected Ag Agency, Serving Agri Business and Production Agriculture Since 1959.
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